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For Massachusetts Residents and Online Students in Non-SARA Member States and Territories

After you have exhausted the complaint procedures made available by Bristol Community College, located at , if your complaint has not been resolved, you may file a consumer complaint with the Massachusetts Department of Higher Education by using the . The DHE should be used by students who are located in:

  • Massachusetts
  • Non-SARA Member States or Territories (e.g., California, Guam, etc.)

For Online Students Located in

After you have exhausted the complaint procedures made available by Bristol Community College, located at , if your complaint has not been resolved, you may file a complaint with the DHE by using the . The DHE should be used by students who are located in . This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.

Additional information from the DHE鈥檚 is below:

The SARA complaint process is as follows:

  1. Students must first attempt to resolve their complaints using internal administrative procedures offered by the SARA institution.
  2. After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below.
  3. The Department shall send a copy of the complaint to the institution that is the subject of the complaint;
  4. Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.

More information about .